The Short Version
- Refunds are issued as store credit only — we do not issue cash or card refunds.
- Estate and pre-owned jewelry may be returned within 30 days of delivery for store credit.
- All new merchandise is final sale, including items from our New & Custom collection, custom orders, and engraved, resized, or altered pieces.
- Returned items must arrive in the same condition we shipped them, with all packaging, tags, and certificates.
What Can Be Returned
Estate and pre-owned jewelry purchased on springsjp.com may be returned within 30 days of the delivery date for store credit. Every estate piece is one of a kind, so we ask that you contact us before sending anything back so we know it is on the way.
Final Sale Items
The following purchases are final sale and are not eligible for return or store credit:
- All new merchandise, including items from our New & Custom collection
- Custom orders and special orders
- Items that have been engraved, resized, or altered at your request
- Loose diamonds and gemstones once accepted
- Items showing wear, damage, or alteration after delivery
Return Conditions
To qualify for store credit, a returned item must be unworn and in the same condition in which it was delivered, and must include all original packaging, tags, gift boxes, and any accompanying certificates, appraisals, or documentation. Every return is inspected by our jeweler before store credit is issued. Items that do not pass inspection will be shipped back to you at your expense.
How to Start a Return
Call us at (386) 518-6065 or use the form on our contact page within the 30-day window to request a return authorization. Once approved, ship the item fully insured with signature confirmation to the address we provide. Return shipping costs are your responsibility, and the item remains your responsibility until it reaches us.
Store Credit
Store credit is issued within 5 business days after your return passes inspection. Credit is for the amount paid for the item, excluding original shipping charges. Store credit does not expire.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If an item arrives damaged or you received the wrong item, contact us within 48 hours of delivery and we will make it right — including covering return shipping when the error is ours.
Purchases Made With Klarna, Affirm, or Afterpay
Returns on purchases financed through a third-party payment provider are also issued as store credit. Your installment agreement remains between you and the payment provider and continues under their terms.
Questions?
Call (386) 518-6065 or visit our contact page — you will always talk to a real person.